Zach Kong.

Digital growth · MarTech · AI · Singapore

Strategy when it matters. Hands-on when it helps.

I’ve spent 15+ years across software, digital marketing and marketing technology, including a decade leading digital acquisition and MarTech at a regional bank. These days I also build AI systems myself, from agents and workflows to apps for problems I care about.

I can walk a Managing Director through a digital strategy, then go home and build the agent that runs part of it.

Zach Kong
Independent AI Consultant, SystIQ Former First VP (Banking), Digital Marketing 10 years in regional banking B.Eng (Hons) Computer Engineering, NTU ACLP certified adult educator (Advanced Certificate in Learning & Performance)

Path

Each role took me one layer deeper.

From running campaigns to understanding attribution. From using MarTech to governing it. From talking about AI to building with it.

  1. 2009–2012

    Software Engineer → Module Lead

    ST Electronics

    Military software projects. Promoted twice in three years.

  2. 2012–2015

    Assistant Manager, Digital Media

    Singapore Turf Club

    SEO, SEM and microsites. Four RPA bots turned week-long manual work into minutes.

  3. 2015–2016

    Assistant Manager, Digital Engagement

    Parkway Pantai

    Four corporate websites. Launched the first digital content hub. Organic traffic up 20–50%.

  4. 2016–2026

    First Vice President (Banking)

    Regional bank

    Digital marketing for SME and business banking. Regional MarTech governance across five markets.

  5. 2026–now

    Independent AI Consultant

    SystIQ

    AI systems that answer, qualify and book enquiries for service businesses.

A decade in banking

Setting the standards nobody had written yet.

I led two HQ teams: Digital Solutions, which I built and hired from scratch, and Web Management. We ran paid and organic search, paid social, display and website journeys for SME and business banking.

Much of the work was building the system around the campaigns: tagging standards, deployment and access processes, agency SOPs. We rolled them out across the region and spent a lot of time working out why Adobe, Google and agency numbers disagreed. I also ran the regional training on search, tagging and measurement.

50–100%
Year-on-year growth in new-to-bank digital acquisition, 2018–2022
20%+
Uplift in digital conversion rates through A/B testing and personalisation
8
People across two HQ teams, including one I built and hired from the ground up
5 markets
Singapore, Malaysia, Thailand, Vietnam and Indonesia, led through a regional matrix
S$ millions
Multi-million-dollar annual budgets across media, agencies and MarTech
2021
CEO’s commendation for contribution to digital marketing performance

Work

I build things to understand them.

Reading about AI only goes so far. Each of these started with a specific problem, then got tested by me end to end until I found where it broke.

Independent AI consulting · 2026–now · Singapore & Malaysia

SystIQ

“Having a website is not the same as having a system.”

SystIQ builds AI assistants for service businesses. They answer enquiries on the website and WhatsApp, qualify leads, book appointments and hand over to a person when they should. Every conversation becomes a tracked funnel state, so owners can see what is working.

  • n8n
  • Supabase
  • RAG
  • WhatsApp
  • CRM & calendar
Visit SystIQ ↗
Enquiryweb · WhatsApp Understandintent · context Qualifyfit · urgency Booknext step Human handoff every step logged as a funnel state
App · live

WordBamboo

Chinese spelling practice for primary-school kids. It started at our dining table: photo OCR for spelling lists, dictation, pinyin, and streaks that make practice stick.

wordbamboo.com ↗
Proof of concept · built in banking

FX data agent

Ask FX banking data questions in plain English. A LangGraph pipeline writes the SQL, an evaluator checks it, and the answer comes back as a chart.

BigQuery · LangGraph · Streamlit

Personal tool

FocusFlow

A weekly planner with focus and rest timers, plus small celebrations when the work gets done. Built around how I like to plan a week.

Consumer app · live

Aura

A contextual AI tarot app. Readings take your question and situation into account, not just the card drawn. An experiment in making AI interpretation feel personal and consistent.

auratarot.app ↗

Principles

Four rules I keep coming back to.

Build to understand.

Reading helps. Building shows you what the diagram leaves out.

Measure what matters.

Traffic, rankings and AI visibility mean little unless they connect to an outcome someone cares about.

Systems beat heroics.

A good team shouldn’t depend on one person remembering how everything works.

AI should earn its place.

Use it where it improves the experience, the economics or the workflow. Fashion is not a reason.

Beyond the CV

Husband and father of two. Most of my side projects start with a problem at home.

Frequent tinkerer, occasional beer lover. I measure progress against yesterday’s version of me, and 1% better is a good day.

INFJ-A, apparently.

It fits in some ways. I care about meaning, think in systems and spend a long time on the “why”. I’m also an engineer by training and fairly decisive when something needs to get done.

Where I’m strong

  • Seeing the system behind a messy problem, and building the process that fixes it
  • Values-led calls I can explain and stand behind
  • Growing people. I’ve built a team from scratch and trained others across five markets

What I watch for

  • I can dig in hard when I’m confident. I try to remember my view is a map, not the territory.
  • I replay decisions after I’ve made them. Still working on that one.

Contact

Two ways to work together.

Leadership & advisory

For organisations

Senior roles and advisory work in digital growth, marketing technology, AI search and applied AI.

AI systems for your business

For service businesses

If enquiries come in faster than your team can answer, qualify and book them, that is what SystIQ is for.

What problem are we actually trying to solve?
© 2026 Zach Kong · Singapore LinkedIn ↗