A decade in banking
Setting the standards nobody had written yet.
I led two HQ teams: Digital Solutions, which I built and hired from scratch, and Web Management. We ran paid and organic search, paid social, display and website journeys for SME and business banking.
Much of the work was building the system around the campaigns: tagging standards, deployment and access processes, agency SOPs. We rolled them out across the region and spent a lot of time working out why Adobe, Google and agency numbers disagreed. I also ran the regional training on search, tagging and measurement.
- 50–100%
- Year-on-year growth in new-to-bank digital acquisition, 2018–2022
- 20%+
- Uplift in digital conversion rates through A/B testing and personalisation
- 8
- People across two HQ teams, including one I built and hired from the ground up
- 5 markets
- Singapore, Malaysia, Thailand, Vietnam and Indonesia, led through a regional matrix
- S$ millions
- Multi-million-dollar annual budgets across media, agencies and MarTech
- 2021
- CEO’s commendation for contribution to digital marketing performance